GasPo Refund Policy

Effective Date: [Insert Date]

At GasPo, we are committed to providing high-quality LPG delivery services. If you are not satisfied with your purchase or experience any issues, please refer to our refund policy outlined below.

1. Refund Eligibility

1.1 Order Cancellation

• Pre-Paid Orders: If you cancel a pre-paid order before the delivery has been processed, you will receive a full refund. If the order is in progress or has been dispatched, a partial refund may be issued, depending on the stage of delivery and any applicable service fees.

• Non-Pre-Paid Orders: Refunds for non-pre-paid orders are not typically applicable unless the order was not fulfilled as scheduled. In such cases, please contact our customer service team for resolution.

1.2 Service Issues

If you experience any issues with our service, such as delivery delays or incorrect orders, please contact us within [X] days of the delivery. We will assess the situation and, if necessary, offer a refund or credit based on the specific circumstances.

1.3 Quality Concerns

If there are concerns regarding the quality of the LPG delivered, please contact us immediately. We will investigate the issue and determine if a refund or replacement is appropriate.

2. Refund Process

2.1 Requesting a Refund

To request a refund, please contact our customer service team with the following information:

• Order number
• Reason for refund request
• Any relevant documentation (e.g., receipt, photographs of the issue)

2.2 Processing Time

Refunds will be processed within [X] business days of receiving a valid refund request. The refund will be issued to the original payment method used for the purchase.

2.3 Partial Refunds

In some cases, a partial refund may be issued based on the stage of delivery, service issues, or quality concerns. The amount will be determined after assessing the situation.

3. Non-Refundable Situations

Refunds will not be issued for:

• Orders where cancellation requests are made after the delivery has been completed.
• Issues caused by customer error, such as providing incorrect delivery information.
• Requests made outside the specified timeframes.

4. Contact Information

For refund requests or any questions about our refund policy, please contact our customer service team:

• Phone: [Insert Phone Number]
• Email: [Insert Email Address]
• Office Hours: [Insert Office Hours]

GasPo Management