Effective Date: September 01, 2024

Thank you for choosing GasPo for your LPG needs. We strive to provide the best service possible, and we understand that plans can change. Below is our cancellation policy to ensure clarity and fairness for all our customers:

1. Cancellation of Scheduled Deliveries

• Notice Period: To cancel a scheduled delivery, please notify us at least 24 hours prior to the planned delivery time. Cancellations made within 24 hours of the scheduled delivery may incur a cancellation fee.

• Cancellation Fee: A cancellation fee of $[amount] will be charged for cancellations made less than 24 hours before the scheduled delivery. This fee helps cover the cost of scheduling and preparation.

2. Cancellation of Orders

• Pre-Paid Orders: If you have pre-paid for LPG and wish to cancel the order, please contact us as soon as possible. If the order has not yet been processed, you will receive a full refund. If the order is in progress, a refund will be issued minus any applicable service fees.

• Non-Pre-Paid Orders: For orders not yet fulfilled, cancellations can be made without a fee. If the order has been processed or dispatched, a cancellation fee may apply, depending on the stage of the delivery.

3. Service Interruptions and Rescheduling

• Rescheduling: If you need to reschedule your delivery, please notify us at least 24 hours in advance. We will do our best to accommodate your new preferred delivery time.

• Service Interruptions: In the event of service interruptions due to unforeseen circumstances (e.g., extreme weather, vehicle breakdowns), we will notify you promptly and work to reschedule your delivery at the earliest convenience without additional charges.

4. Refunds

• Eligibility: Refunds are applicable only for pre-paid orders and cancellations that meet the criteria outlined above.

• Processing Time: Refunds will be processed within [X] business days of the cancellation confirmation.

5. Contact Information

For cancellations, rescheduling, or any inquiries regarding this policy, please contact our customer service team:

• Phone: [Insert Phone Number]
• Email: [Insert Email Address]
• Office Hours: [Insert Office Hours]

We appreciate your understanding and cooperation. Our goal is to ensure that your experience with GasPo is smooth and satisfactory.

GasPo Management